FAQ

Here you can find answers on your Frameo questions
13 articles

Frame - How to transfer photos from your PC

To get photos from your computer to the photo frame you can either: 1) Photos from PC to Smartphone Download them on your smartphone and use the Frameo app to transfer them to your photo frame. This is ...

Frame - How to add friends

Connect with your friends and family by providing them with a unique code from your photo frame. 1) Generate a code Open the "Menu" by pressing once anywhere on the screen of your photo frame. Now press on t...

Frame - Can multiple people send photos to a Frameo?

Yes. You can add as many friends as you want to be able to send photos to your Frameo. All they need is to download the free Frameo app for Android or iOS:   (https://apple.co/2ow77Dw) (http://play.google.com/store/apps/details?id=net....

Frame - I cant connect to WiFi / having problems with bad WiFi-connection

I cannot connect/find my WiFi: If you cannot connect or find your WiFi on the photo frame, please read the tips below: 1) Find your WiFi properties. If you cannot find or see your WiFi, it can be because of the photo frame not sup...

Frame - How do I connect to a network with a captive portal?

It is simple to connect to a network with a captive portal. Open the WiFi settings menu. Connect to a network with captive portal (Captive portal is only supported on unsecured networks). Click the "Web Login" button that w...

Frame - "I can't update the software when setting up my Frameo"

If you experience an issue where you get the message "App not installed" (like on the photo below) when you are trying to update the software while setting up your frame for the first time, here is what you can do.   Press "...

Frame - The time and date of my frame is not correct

You can check what the time and date is set to in the Settings menu under “My frame” > “Set time zone”. If this is not correct try the following: Check if you have selected the right time zone. This is done at the same place where you ca...

Frame - How to join the Beta program on my frame?

Notice: The Beta program is available on all frames running frameo version 1.1.0 or higher. The Beta program is an opportunity for you to get the newest frameo updates before everyone else. This includes new features, improvements and bu...

Smartphone - How to connect a frame

First make sure you have downloaded and installed the Frameo app for either iOS or Android. Find it in App Store or in Google Play by clicking on one of the badges underneath:   (https://apple.co/2ow77Dw) ...

Smartphone - How to send photos to offline frame

If a photo frame appears to be offline, the app will periodically check when the photo frame is back online, after you have tried to send a photo. Once the photo frame is online...

Smartphone - How to share photos from other photo folders

You are able to use the “share function” on both iOS and Android devices. Below is a little guide on how to do this.   iOS Go to the photo that you want to send for example i...

Smartphone - Can I send multiple photos at once?

You can send up to 10 photos at once on both Android and iOS. There is however now restrictions on how many recipients you want to send these photos to at the same time. If you wish to transfer larger amounts of photos at th...

Smartphone - How to join the frameo Beta program?

The Beta program is an opportunity for you to get the newest frameo updates before everyone else. This includes new features, improvements and bug fixes, and may also include experimental features that are not yet stable. In return if you experien...