FAQ - Frame

Here you can find answers on your Frameo questions
17 articles

Frame - How to export photos to your frame from an SD card

You can export your photos out of your frame to a micro SD card using the export feature.To do this, please follow these steps:1. Insert a micro SD card into the frame (with 32 GB or less in storage capacity).2. Go into the Settings menu and then into “Manage photos”.3. Here press “Export photos”.4....

Frame - How to import photos to your frame from an SD card

Follow these steps to import photos to your frame from an SD card:1. Tap the screen and press the Settings icon to open the Settings menu.2. Go into the “Manage photos” submenu and press on “Import photos”.3. Tap on the photos to select which you want to import.NB. Use the square icon in the top rig...

Frame - SD card requirements

The maximum storage of the SD card should be 32 GB and the format of the SD card should be FAT32 (which most is by default).If the SD card does not fit into these requirements, the photo frame will not be able to detect the card.If your SD card is bigger than 32 GB, you could try one with less stora...

Frame - How to fit/fill photos

Some parts of the photos will not be shown on the photo frame if the orientation of the photo frame does not match the orientation of the photo.However, before sending a photo you can select the important part of the photo to ensure that this part is always visible no matter the orientation.Example:...

Frame - Error code 1002

If you experience 'Error code 1002' it means that your frame has recurring crashes. Please contact the Frameo Support Team at support@frameo.net and include the following information: The serial-number of the frame. This is found on the back of your photo frame on a sticker (You can for example take...

Frame - Error code 1001

If you experience 'Error code 1001', please contact the Frameo Support Team at support@frameo.net and include the following information: The serial-number of the frame. This is found on the back of your photo frame on a sticker (You can for example take a photo of the backside of the frame where thi...

Frame – My frame cannot detect my SD card

Some frames only support SD cards formatted as FAT32 and with a storage of maximum 32 GB (which most frames are by default).If the SD card does not fit into these requirements, the Frameo frame will not detect the card.If your SD card is bigger than 32 GB, you could try one with less storage. If you...

Frame – How to backup and restore your Frameo frame

In order to make a backup of your photo frame, you will need a micro SD card (the storage of the card should not be higher than 32 GB and the format of the card should be FAT32 – which most is by default). NB: Any existing backup on the SD card will be overridden! To make the backup, follow these st...

Frame - How to join the Beta program on my frame?

Notice: The Beta program is available on all frames running Frameo version 1.1.0 or higher. The Beta program is an opportunity for you to get the newest Frameo updates before everyone else. This includes new features, improvements and bug fixes, and may also include experimental features that are not...

Frame - The time and date of my frame is not correct

You can check what the time and date is set to in the Settings menu under “My frame” > “Set time zone”. If this is not correct try the following: Check if you have selected the right time zone. This is done at the same place where you can see the time and date of the frame. Check if the frame is co...

Frame - "I can't update the software when setting up my Frameo"

If you experience an issue where you get the message "App not installed" (like on the photo below) when you are trying to update the software while setting up your frame for the first time, here is what you can do. Press "Dismiss" instead of "Install" and move on with the setup of your frame witho...

Frame - How do I connect to a network with a captive portal?

It is simple to connect to a network with a captive portal. Open the WiFi settings menu. Connect to a network with captive portal (Captive portal is only supported on unsecured networks). Click the "Web Login" button that will appear in the upper right corner of the screen (See the screenshot). Fra...

Frame - I can't connect to WiFi / having problems with bad WiFi-connection

I cannot connect/find my WiFi: If you cannot connect or find your WiFi on the photo frame, please read the tips below: 1) Find your WiFi properties. If you cannot find or see your WiFi, it can be because of the photo frame not supporting the specific properties that your router is using. For example: S...

Frame - Can multiple people send photos to a Frameo?

Yes. You can add as many friends as you want to be able to send photos to your Frameo. All they need is to download the free Frameo app for Android or iOS: Click here to see how you add a friend to your Frameo.

Frame - How to add friends

Connect with your friends and family by providing them with a unique code from your photo frame. 1) Generate a code Open the "Menu" by pressing once anywhere on the screen of your photo frame. Now press on the "Add friend"-icon on your photo frame. A dialog will appear showing a unique code (shown in r...

Frame - How to transfer photos from your PC

To get photos from your computer to the photo frame you can either: 1) Photos from PC to Smartphone Download them on your smartphone and use the Frameo app to transfer them to your photo frame. This is easily done with apps like iCloud, Google Drive, Dropbox, One Drive etc. With these apps you can syn...

Frame - How to use Frameo if you don't have a WiFi

Your frame needs Internet access to connect with new friends and receive photos and videos.However, if you or someone you want to give a Frameo to live in a place where it is not possible to connect the frame to a Wi-Fi, instead you might buy a mobile Wi-Fi router with a SIM card in it. The mobile W...