Frame - Error code 1002

If you experience 'Error code 1002' it means that your frame has recurring crashes. Please contact the Frameo Support Team at and include the following information:

  • The serial-number of the frame. This is found on the back of your photo frame on a sticker (You can for example take a photo of the backside of the frame where this is visible).
  • A short description of how you experienced the error - did you for example perform a certain action on the frame that caused this screen to be shown?

Our Support Team will examine your problem further and do their best to help you out.