Frame - I can't connect to WiFi / having problems with bad WiFi-connection

I cannot connect/find my WiFi:

If you cannot connect or find your WiFi on the photo frame, please read the tips below:

1) Find your WiFi properties.

If you cannot find or see your WiFi, it can be because of the photo frame not supporting the specific properties that your router is using. For example: Some photo frames doesn't support the old security type "WEP", since this is somewhat outdated and unsafe to use. Therefore, you will need to find the properties of your connected WiFi to be sure.

Below there are two guides on how to find these properties trough a Windows and a Mac PC ( it's also possible on many Android smartphones):

With Windows:

When on a Windows computer:
1) Open Settings (you can search for Settings in the Start menu.)
2) Click on Network & Security. 
3) Click on Wi-Fi. 
4) Under the wireless network, click the Hardware properties link.

A new window will show up with details about your WiFi. The most important properties are Security type and Network band. To be sure that your photo frame supports your WiFi, please make sure that the Security type isn't set on "WEP" and that your Network band number doesn't say (5 GHz). Some photo frames doesn't support these settings - to be sure that your photo frame can connect to your WiFi, these setting should be set to: Security type: WPA or/and WPA2 and Network band: 2.4 GHz. If they are some of the values that probably aren't supported, you can change them by accessing your router settings. You can also learn more about how to do this by reading this guide on "How to Geek" or by contacting your internet provider for more help.

With Mac:

Find the properties of your WiFi on a Mac computer by holding down the Option key and then click on the WiFi menu icon in the top right corner.

A little drop down menu will show up with details about your WiFi. The most important properties are Security and Channel. To be sure that your photo frame supports your WiFi, please make sure that the Security isn't set on "WEP" and that your Channel number doesn't say (5 GHz). Some photo frames doesn't support these settings - to be sure that your photo frame can connect to your WiFi, these setting should ideally be set to: Security - WPA or WPA2 and Channel: "Some number" (2.4 GHz). If they are some of the values that probably isn't supported, you can change them by accessing your router settings. You can also learn more about how to do this by reading this guide on "How to Geek" contacting your internet provider for more help.

2) Check whether you can now see and connect to your WiFi.

If you still cannot find or connect to your WiFi please continue with the steps below.
 

The photo frame seems to have a bad connection / signal to my WiFi:

If you experience that your frame sometimes appears to be offline when you try to send photos to it or you see a notification on your frame saying that you have dropped off your WiFi, here are some tips to solve your problem:

1) Restart your router

Try to unplug your modem or router and plug it back in 30 seconds later. This restart might solve the issues if it is momentary.

2) Move your frame closer to your router

Your frame might be located too far away from your WiFi-router (see image below). Your router only has a limited range, so try moving your frame a little closer to your router.

Your frame might be placed out of range of the WiFi-signal in your house. 

 

3) Move your frame or router away of other electronic devices

If either your router or photo frame is located with other electronic devices nearby, they might jam the WiFi signal. It might help to try moving things around to prevent this.
 

4) Change the channel of your router

Other routers might be interfering with your router. If you live in an apartment with lots of other networks around, it might help to change the channel of your router. Check the user manual for your router or search for your router model online in order to find out how to do this.
You can also learn more about how to do this by reading this guide on "How to Geek".

5) Contact Frameo Support

If none of the above solves your problem, you can click here to contact Frameo Support and we will be happy to help you.